Shipping policy

All orders placed with livenupsolutions are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping
All prices including Customs Clearing as well all applicable Duty and Taxes!
Deliveries within Sri Lanka will usually take 5 to 15 days netto (dependent on product and quantity) from dispatch. We offer free delivery in Colombo and Suburbs. However, shipping /trucking charges will be applicable for large volume and heavy weight orders in extended areas Island wide. 

International Shipping
We offer international shipping globally. However, due to customs regulations and delivery partner limitations we are currently unable to ship to Brazil, Italy and Romania. Some Products are displayed on our webpage, are forwarded and delivered via transit-shipping through Sri Lanka with international transit-shipment offering shipping companies, free trade zones and their agents, located in Sri Lanka and in foreign countries. 

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on some items ordered with us. However, shipping /trucking charges will be applicable for large volume and heavy weight orders. Overseas deliveries may take up to 20 to 40 days from dispatch

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Please note that these charges need to be settled by the customer in the destination country.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which usually will include a tracking number you can use to check its status within 3 to 10 working days (depending on shipping method) for the tracking information to become available. 

If you haven’t received your order within the estimated delivery time of receiving your shipping confirmation email, please contact us at with your name telephone number, Invoice- and order number, to enable us checking into the matters.